Order
How can I set up an order?
You can order online in our online shop at www.josbond.com
Do I have to create a customer account to be able to shop?
No. You can, of course, shop at our online shop as a guest.
However, as a guest you are not able to create a memory list and you can also not track your given orders.
Where do I find my previous orders?
If you have a customer account with us, you can see your previous orders quite easily by logging into >>my account<< with your e-mail address and your password then calling up your orders under the heading »my orders«.
What do I do if my desired article is already sold out?
If your desired article is sold out, you have the possibility to leave your e-mail address on the product page. After that, please just click on the link in the e-mail that we send to you. As soon as your desired article is available again, we will inform you about that.
How can I be sure that I have placed my order correctly and that you have received it?
If you would like to check whether your order was placed correctly, you can see this in the confirmation of receipt that we have sent to you via e-mail. If you have created a customer account, log in at www.jojocosy.com on the top right with your e-mail address and your password under „my account“ and call up your orders under the heading »my orders«. If you have any questions on your order or if your order was not placed correctly, you can get in touch with our customer service via e-mail at info@josbond.com and by telephone under + 86 15888101824.
Is an order by telephone possible?
Unfortunately, it is currently not possible to order by telephone at JOJOCOSY. But we will be pleased to help you by telephone under +86 15888101824 or via email: info@josbond.com.
Is there a minimum order value?
We do not have a minimum order value.
Are international orders also accepted?
We deliver worldwide, unless you are not living on the earth.
What do I do if my desired article is already sold out?What happens after I have completed my order?
After you have completed your order you will receive a confirmation of receipt from us via e-mail. Your order will be processed within 24 hours on working days and will be sent to you after that.
Do I have to enter my date of birth when ordering?
No. However, you may give us your date of birth voluntarily, so that we have the possibility to provide you with a birthday voucher.
Payment Information
Which methods of payment are accepted?
We accept the following methods of payment:
Advance payment
Credit card
PayPal
You either choose the method of payment in the purchasing process or deposit your desired method of payment in your customer account.
Can I return to previous steps within the payment process?
Yes. As long as you have not yet sent your order, you can return to the previous step or change your address, method of payment. For this purpose, simply go to the page >>check & order<< in the checkout and select the details you would like to change.
When and how do I receive my invoice?
You will receive the invoice via e-mail as a PDF file as soon as your order is sent.
Can I place a tax-free order?
Yes, if your delivery address is a non-EU country, i.e. such as Switzerland, Norway or German or the U.S.A., you will not be charged for value added tax.
Provided that the delivery takes place in non-EU countries, further custom duties, taxes or costs within the context of your order may incur that are not transmitted by us or are not invoiced by us. We recommend you to find out about the details at the custom duty or tax offices before you place your order.
To which account do I transfer the invoice amount?
You will receive detailed information with the confirmation of receipt of your order about where the invoice amount is to be transferred to.
In order to assign your payment, we kindly ask you to enter the intended purpose as stated in your invoice.
When will my credit card be charged?
Your credit card account will not be charged until your ordered items are available.
How is the security of my payment be guaranteed?
We protect your personal data in accordance with the latest technology. The SSL (Secure Socket Layer) transfer we use works with a 128-bit encryption, which ensures that your personal data cannot be read by third parties.
Additionally, your payment data is not stored by us.
Can I store a payment process and carry on later?
You cannot store the payment process itself for safety reasons. But if you have a customer account, you can deposit your preferred method of payment which will be directly displayed to you when you place your next order.
Can I get an invoice in the name of my company?
If you want to order from us as a business customer, please select “company” and fill in your VAT ID when filling in your adress information.
Can I pay in installments?
We currently do not offer installment payment.
Do I receive a confirmation of the payment receipt?
We currently do not offer installment payment.Yes, as soon as your payment is received by us, you receive information about it via e-mail.
Why was the payment via credit card rejected?
There may be different reasons why a payment via credit card is not possible, e.g. general technical problems, input errors, card validity or security reasons when ordering abroad etc. Alternatively, we are pleased to offer you other methods of payment.
Shipment & Dispatch
What are the charges for deliveries?
The shipping charge will be clearly indicated while you are checking out. You will find out more to that under shipping & returns
To which countries do you deliver?
Worldwide, to USA, to the whole of the EU and to Russia, Ocean and Asia.
Can I also have my order delivered to a packing station or postbox?
A delivery to a packing station is only possible in Germany. All you need to do is click on „you would like to enter a different delivery address“ in step 2 of the purchase process under entry of your delivery address and deposit your data for the packing station there.
How can I be sure that I have placed my order correctly and that you have received it?
You will find the details of your order in the confirmation of receipt that we have sent to you via e-mail. If you have a customer account with us log in to the homepage of www.josbond.com with your e-mail address and your password, and call up your orders under the heading »my orders«.
Can I subsequently change my delivery address for an order that has already been confirmed?
Provided that your order has not yet been shipped, a change of the delivery address is still possible. In this case, please contact our customer service via e-mail at info@josbond.com
How long is the delivery time?
Your order will be processed within 24 hours after receipt of payment and transferred to the carrier on the next working day.
The delivery time within US is 5 – 7 days. To EU-Contries 5-7 days and others 5-15 days.
By which shipping providers will my package be shipped?
We ship your order via E-pack as premium package, via China Post or EMS.
Can I deposit a different delivery address?
If you chose payment via paypal, creditcard or payment in advance, you are welcome to enter a delivery address that differs from the invoice address.
Simply enter your desired delivery address in step two of the purchase process under entry of your delivery address.
If you have a customer account with us, you can also deposit your desired delivery address there.
How can I track my order?
When your order has been shipped, you automatically receive a tracking number relating to your order and a link to the shipment tracking. Please note that this link is usually not activated until 7 o’clock p.m.
What can I do if I receive a damaged item?
If an item is damaged, please contact our customer service via e-mail at info@josbond.com as soon as possible and it would be best to directly send a photo (e.g. via mobile phone). That way our customer service can help straight away and provide you with a replacement as quickly as possible.
Return & Refund
How can I reclaim items?
If an item delivered by us should be damaged in any way or not in order, contact our customer service directly via e-mail or by telephone + 86 574 63013768.They will help you immediately and uncomplicated and arrange for a quick replacement.
Is a direct exchange of a returned item possible?
Yes, if your desired item is still available. For this purpose, simply contact our customer service or by telephone + 86 15888101824 who will initiate the exchange for you.
Do I have to pay for the return shipment?
No. We will bear the costs of a return delivery if the product contain defects.
Where can I hand in my return?
You can hand in your return at the dedidacted postal office.
In which way do I get my money back?
The credit note always takes place the same way you specified as method of payment. In the case of credit card payment we shall refund the amount to your credit card account. In the case of payment via PayPal the credit note takes place on your PayPal account. In case of delivery on account: Just reduce the invoice sum by the amount of the returned item (incl. VAT) and transfer the remaining amount to the indicated account. If you have already transferred the complete invoice amount, we will refund the corresponding amount of the returned items to your current account. If you send back all items in the case of purchase on account, you do not have to make any payment.
How do I send a return?
Each shipment is provided with a delivery note on which your ordered items are listed. Simply mark the items on the delivery note that are to be returned with a cross and place this in the package.
In case you do not have the delivery note anymore, contact our customer service who will directly help you along (info@josbond.com) or by telephone + 86 15888101824
After examination of the returned items the purchase price will be refunded to you via the method of payment you used. Please be sure to send us the items back in the condition you received them.
Within what time period can I return an item?
At JOJOCOSY you have 30 days to send back items to us after receiving your order. You will find further information on the right of withdrawal at JOJOCOSY in our general terms and conditions (GTC).
Where do I get a return sticker?
Please contact our customer service customerservice@jojocosy.com directly via e-mail who will immediately provide you with a parcel label via e-mail. The shipping parcel label is filled in completely. Simply attach the parcel label to the parcel and bring it to the next postal office.
Do I receive a confirmation about the receipt of my return?
Yes, as soon as your parcel is received by us, you get an e-mail relating to the receipt, and the refund of the purchase price.
How long does it usually take for my return to be taken into account?
As soon as we have received and checked the return, the credit note of the invoice amount takes place within a maximum of 14 days via the method of payment you selected when ordering.
Vouchers
How do I redeem my voucher?
If you have a JOJOCOSY voucher, you can enter the voucher code directly into the field »redeem voucher« in the cart and the invoice amount of your order will directly be reduced by the voucher value.
Can my voucher be subsequently offset with an existing order?
JOJOCOSY vouchers cannot be offset subsequently. If you ever forget to redeem a voucher, just use your voucher with your next order.
Can my voucher also be paid in cash?
In general, vouchers cannot be paid in cash.
Can I redeem my voucher by telephone?
Vouchers can only be directly offset with online payment.
Can my voucher be subsequently offset with an existing order?
If it is not possible to redeem a voucher, the validity date of the voucher has probably expired or the voucher code has already been redeemed.
Please contact our info@josbond.com in these cases, they will help you along. Please inform us about your voucher code for this purpose.
My Account
Is my data secure at JOSBOND?
We use security server software with SSL encryption in the payment process which protects your data against unauthorized access and manipulation during the transmission.
Can I change my password?
Yes. You can change your password under >>my account<< in the heading >>overview<< under >>user information<<. You just have to click on »change password« for this purpose. Simply enter your old password and then your new desired password twice and click on >>change password<<..
Can I change my data independently?
Yes, when you log onto the homepage you can edit and change your details at the top under >>my account>>.
Will my data be sold to third parties?
No. Of course all customer data will be treated in strict confidence at JOSBOND and will not be passed on to third parties.
What happens if I have forgotten the password for my account?
You just have to click on »my account« on the top right on the JOSBOND homepage and then click on the link >>forgot password<<. Then enter your deposited e-mail address and click on >>request password<<. After that, we will directly send you an e-mail with a link valid for 24 hours with which you can choose a new password for your account..
How can I delete my customer account?
Please just send us an e-mail to info@josbond.com with the request for deletion and we will immediately arrange for the deletion of your customer account.
Newsletter
How can I register for the newsletter?
You will find the possibility for registration under the link www.josbond.com main page. Simply enter your e-mail address and press the >>register now<< button. After that, you will receive an e-mail with a link that you only have to confirm.
Why do I receive a newsletter, although I have not registered for it?
YIf you have accidentally registered for the newsletter, but would no longer like to receive it, you can unsubscribe at any time.
How often do I receive the newsletter?
We are against spam, so we only send a maximum of one newsletter per month.
How can I unsubscribe from the newsletter?
Either click on the unsubscribe link in the newsletter e-mail or simply remove the hook in your customer account.
Why do I not receive the newsletter, although I have registered for it?
After your registration for the newsletter you will receive an e-mail with a link that you must confirm in order to receive the newsletter. If you have not received this e-mail, please check your spam folder to see if the e-mail can be found there.
If you also cannot find anything in the spam folder, contact our customer service who will directly help you along (info@josbond.com)
Care & Tips
How do I clean my slippers?
It is best to clean your slippers with a mild detergent and a soft cloth.
Can I wash my slippers?
You can clean your slippers with a program for wool at a low temperature and a gentle wool washing detergent.